Refund policy

Return and Refund Policy

At Katie's Bakehouse LLC, every dessert is freshly prepared to order. We take pride in providing quality products and want our customers to have a positive experience.

Returns and Exchanges

Due to the perishable nature of our desserts, we generally do not accept returns or exchanges.

However, if there is a problem with your order, please contact us so we can review the situation and determine an appropriate resolution.

Order Cancellations

We understand that plans sometimes change.

Customers may request a full refund by canceling at least 48 hours before their confirmed preparation date, provided preparation has not begun and no special-order ingredients or nonrecoverable expenses have been incurred.

If the first available preparation date offered by Katie's Bakehouse does not meet the customer's needs, the customer may decline that date and request a full refund before accepting the proposed schedule and before preparation has begun.

Cancellation requests received less than 48 hours before the confirmed preparation date will be reviewed individually. Once preparation has begun, refunds may not be available.

Custom cake orders require approval and a minimum of 14 calendar days' advance notice. Any additional cancellation or refund terms specific to a custom cake will be communicated and agreed upon before payment is collected.

Damaged or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or has another quality issue, please contact Katie's Bakehouse within 24 hours of delivery.

Include your order number, a description of the issue, and photographs of the product and packaging when possible.

Each concern will be reviewed individually. Depending on the circumstances, an appropriate resolution may include a replacement, partial refund, or full refund.

Shipping Delays

Once an order has been shipped, delivery is handled by the selected shipping carrier.

Although expedited shipping services are offered, carrier delivery dates are estimates unless expressly guaranteed by the carrier.

If your shipment is delayed, please contact Katie's Bakehouse so we can assist in reviewing the situation. Refunds or replacements will be evaluated based on the circumstances, including the condition of the dessert upon arrival.

Refund Processing

Approved refunds will generally be issued to the original payment method. The time required for funds to appear depends on the payment provider or financial institution.

Nothing in this policy limits any rights or remedies available under applicable law.